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What is the best way to contact thedeckstoreonline.com?

We prefer to be contacted by email from our contact page so your issue can be properly routed and handled quickly. Our contact page also lists other contact means if email is not an appropriate option for you or your issue.

Does thedeckstoreonline.com have a store front or offer will call / local pickups?

The Deck Store does have a showroom in Apple Valley, MN. If you would like to place an order to pickup, please contact to make arrangements before ordering online. You may visit us at our show room for friendly and helpful local advice anytime! Please view our contact page for hours and location.

I accidentally submitted my order twice. What can I do?

Please contact us by email as quickly as possible and ensure you reference both order numbers. We will place the newest of the orders you reference on hold while we attempt to confirm with you at the contact information provided during the order process. If we are unable to contact you at the provided contact information within 24 hours, the order will be released for processing and shipment.

I forgot to an add item to my order. What can I do?

All orders placed are final. Please place another order with the item you missed. If the orders are placed at nearly the same time, it is still very likely they will arrive to you on the same day.

I added an item to my order I did not want. What can I do?

If the order has already been submitted you will have to contact us by phone or email before it ships to amend any items it contained. If the order has already shipped, you are responsible for shipment of any unwanted items back to thedeckstoreonline.com. Any such returns will be subject to our Refund Policy.

For all other questions, or for general inquiries or suggestions for our team, please feel free to contact us.

Effective Date: March 27th, 2012.

Note: When placing an order from thedeckstoreonline.com you will be prompted to agree to these terms and conditions before checking out. They are provided here for reference only.

Company Address:

The Deckstore Online
Our Physical Address is:
6900 151st Street West Suite 100
Apple Valley, MN 55124

We can be reached via e-mail from our contact page
or you can reach us by telephone at (952)-432-2311 or (877)-432-2311 (toll free).

Shipping and Delivery

• 1-3 days to the Midwest
• 3-4 days to the East Coast, except Southern Florida
• 4-5 days to Florida and the West Coast

•  Second Day Air - 2 business days + 24 business hours to process the order.
• Free Shipping Over Set Amounts (See Free Shipping Tag in the Item [$49,$99,$199]
  • Cant be any combination of items tagged "Free Ship".  Other items not tagged will be charged normal shipping.
  • If the order was were sent with a free shipping discount, the original shipping charges will be deducted from the refund.
  • Hawaii and Alaska are not included in the free shipping promotions.
• Most items ship UPS, however we may use SpeeDee, Priority Mail, USPS and FedEx
• Large items such as decking and railing kits may be shipped by Specialty LTL Carriers, in most cases these carriers quote per load.  Contact us for pricing.
• Note: Custom orders can take additional days to process.

In all cases, TheDeckStoreOnline.com strives to ensure timely delivery of products ordered online. However, due to variables outside of TheDeckStoreOnline.com's control, delivery times are not guaranteed. Please allow the full time stated above for your product's arrival before contacting us regarding missing products.

Refund, Return, and Replacement Policy

You must contact customer service within 30 days of receiving the product and obtain an RGA (Returned Goods Authorization) number. After an RGA is issued, your RGA number is valid for 14 calendar days. Any product shipped back to us without an RGA number will be refused. Shipping costs back to TheDeckStoreOnline.com must be paid for by the consumer, unless otherwise specified by a representative. The product MUST be in its original undamaged packing and never installed. Once inspected and approved, a refund will be issued by the same means of purchase. Refunds are calculated by the total amount paid for the product on your original invoice Minus shipping. Once product has been inspected and deemed returnable 85% of the original amount paid will be credited.  A minimum of 15% or $15 whichever is greater applies to most returns.

If you are making an exchange, TheDeckStoreOnline.com in most cases will attempt to waive the restocking fee. The customer in this case is responsible for the shipping charge TheDeckStoreOnline.com incurred originally to ship this item(s) and pays to ship these items back to TheDeckStoreOnline.com. An RGA is still required and can be obtained by contacting a customer service representative.

Some items are shipped direct from manufactures warehouses, returned products must be returned to the originating warehouse. 

Product purchased online cannot be returned to a physical store location.

Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

If the order was sent with a free shipping discount, the original shipping charges will be deducted from the refund.

Shipping costs are the customer’s responsibility unless the merchandise is being returned due to defect, or The Deck Store Online incorrectly filled the order.

Special order items can not be returned. If a special order item is received and is defective, a replacement will be sent once the defective product is returned. For defective products, a return shipping label will be provided at no charge via e-mail. Prior to a return label being submitted, The Deck Store Online must have a customer’s credit card on file. If the fixture is determined to be defective, a replacement will be shipped via Standard Ground service at no charge. If Expedited Shipping is requested, Expedited Shipping fees will be charged. If the returned fixture is found to be in working condition or the problem is found to be from defective batteries, all shipping charges will be charged to the credit card on file.  Some Special Order Items have extended lead times of 2-4 week.

Non-Returnable Items

• Railing Kits and Related components
• Special Order Items
• Custom made products, Example Fire Pits, Post Lights
• Decking
• Paints and stains
• Hazardous items (paints and stains)
• Downloadable items
• Any item that was installed, used, or missing part
• Stone Post Covers
• Glass
• Shipping costs on Free Ship items

Payment Options and Pricing Policy

• Visa
• Mastercard
• Discover Network
• American Express

Payments made online must be confirmed by your credit card holder before product is shipped to you. All prices for product ordered are final and non-refundable except under the terms of our Refund, Return, and Replacement Policy.

Viewing Orders

You may access all previous orders placed at TheDeckStoreOnline.com by logging into our website and navigating to the My Account section. If you are having trouble accessing orders online you may ask for a copy by sending us e-mail at the below address or calling us at the telephone number below.

General Order Information

With all orders, The Deck StoreOnline.com reserves the right to cancel and refund any payments made. In cases of limited stock or item entry errors, customers will be made aware and given comparable options.

Updating Account Information

It is our customers responsibility to keep their records updated to ensure the proper receipt of all products ordered or communication sent by TheDeckStoreOnline.com regarding important policy changes. You may manage your account information by logging into our website and navigating to the My Account section. If you are having trouble updating information, or wish to update or access information not available in the My Account area, you may do so by sending us e-mail at the below address or calling us at the telephone number below.