Deck Store Product Satisfaction Guarantee - PSG
We are committed to your satisfaction. If there are any problems with your order, the customer service, shipping, or even if you just aren’t happy with your item, please call us at (877) 432-2311, or email us at support@TheDeckStore.com. We will do everything we can to make sure everything is perfect for you!
Most items supplied from The Deck Store Online qualify for a full refund with No Restocking Fees through our PSG Program. Qualifying items will have the Product Satisfaction Guarantee label on the item page. Whether you ordered the wrong amount or just not satisfied, you can return all non-special order, PSG Program items. Original Shipping is non-refundable, and Return Shipping is the customer's responsibility, except in the event the item is damaged or mis-shipped. All PSG Program returns require a RGA (Returned Goods Authorization) number, which can be obtained by calling (952) 432-1888, or emailing support@TheDeckStore.com.
PSG Return Policy
There are times when you may order an item and then find out it wasn’t exactly what you wanted. We get that some items don’t look the way you thought they would, so we've tried to make returning them simple. The Product Satisfaction Guarantee return policy applies only to items with the Product Satisfaction Guarantee label on the item page.
PSG Program items can be returned with a RGA number:
- Within 90 days of purchase – Product qualifies for a full refund or equal exchange.
- Between 91-179 days of purchase – Product qualifies for store credit.
- 180 days after purchase – We are unable to accept returns or issue credits.