General Shipping Information
Due to the effects of COVID-19 on manufacturing and the supply chain we can not guarantee any delivery
times. We will do our best to ensure orders are delivered as soon as possible, but expect additional
time for delivery on most products.
2nd Day & Next Day Air shipments may still require more lead time before being shipped.
Please Note: Shipping charges are non-refundable.
Shipping building products purchased online can be very complicated and challenging. Most items that are
small can be shipped by UPS, FedEx, or USPS, but there are exceptions. For
example, paint and stain are smaller items but are limited to ground shipping, as federal laws won't allow
those products in airplanes. As a result, we are unable to ship these products to Hawaii and Alaska. Decking
is another difficult item to ship. Most services (like UPS) limit the weight, length, and girth of products
they will ship, so large items such as decking, railing panels, etc. must ship by truck.
Custom made products and special orders can take 10+ business days to process and are
NOT RETURNABLE! Choose these items carefully, as we want you to have a good experience.
Typical Shipping Transit Times
These are times we have observed as typical for product in-transit. Please note, this does not account for
the creation of custom products, packaging times, or general lead times.
Ground - 1 to 5 Business Days (3-7 Days to Alaska, Hawaii, & Puerto Rico)
2 Day Air - 2 Business Days (Alaska, Hawaii, & Puerto Rico add a day) Typically
ships the same day on orders received by 11AM CST.
Standard Overnight, or Next Day Air - Typically ships the samday on orders received
by 11AM CST (Alaska, Hawaii, & Puerto Rico add a day)
LTL Freight Shipping - Freight Shipping is REQUIRED for
decking and larger railing products ranging in weight from 150 to 15,000 pounds (Alaska, Hawaii,
& Puerto Rico not available). Packaging and scheduling freight pickups do take extra time. Once
your product has been picked up we will forward you the shipping companies tracking number.
The freight company, such as YRC or R&L will call you to arrange delivery.
The Driver is only responsible to move the freight to the end of
the truck. You will be responsible for unloading the deck boards or railing, usually by hand.
Refused loads or Liftgate services will be charged an extra delivery fee, for which you will be
responsible. To avoid these fees, it is a good idea to have several people to help unload.
You must inspect your items for any damage at the time of delivery. If damage is found, you will
need to take pictures and inform the driver immediately. Take note of the trailer number and contact
us. Due to recent changes in NMFTA rules, any concealed damage must be reported within 5 days of
delivery, after that, damaged products may not be covered.
Store Pickup - Some items are available for pickup in our Apple Valley store. Use this
option to save on shipping. We will call you when your order is ready for pickup.
Local Delivery - Customers in the MPLS/ST PAUL metro area can have us deliver orders to a local jobsite or address. If you're zip code falls in our delivery area, the Local Delivery option will be a shipping choice when checking out. Product lead times will determine delivery time, and drop-shipped products are not included.
Free Shipping - These Items ship regular ground service. Alaska and Hawaii are exempt
from Free Shipping promotions.
Canadian Shipping - Canadian Customers are served by Ship to Border
Services, or can have their order shipped to a U.S. address near the border.
Hawaii, Alaska and Other US Territories - Extra shipping options may be displayed on
ORM-D? ORM-D is a marking for mail or shipping in the U.S. that identifies "other
regulated materials for domestic transport only." Packages bearing this mark contain hazardous material in a
limited quantity that presents a limited hazard during transportation, due to its form, quantity, and
packaging. ORM-D items ship Ground Only.
At The Deck Store, our vast experience shipping decking products has given us the expertise to
deliver most products for a reasonable cost. Here are some insights to help you get the best value.
Most items on our site will ship free with a minimum purchase of that item or select related items. The free
shipping offer doesn't apply to upgraded shipping options 2 Day
, or Standard Overnight
. Mixing other non-free
ship items, will add to the shipping cost, but the free ship items won't
affect the total shipping costs. You can verify this by
adding the non-free ship items to the cart first, then add the free ship item and note there is no change to the
shipping price. Note: Since the shipping cost is included in the price of the product, the shipping cost will be
deducted from the refund due on any returned product(s). We reserve the right to ship any "freeship" items via
FedEx, UPS, USPS, or another suitable carrier. You may also upgrade to 2 Day Air or Next Day Air shipping for an
The Estimate Shipping And Tax section on the Shopping Cart page will show the lowest-cost shipping option.
Placing certain items into your cart, like stain, ORM-D
items, or decking will affect your shipping options, which you'll see when you
enter your Zip Code in the "Estimate Shipping" section on the bottom left of the Shopping Cart page. This will
limit the whole cart to ground shipping only, but you will have the option on a later screen to separate the
items, if you choose, to have some items shipped air and the balance to ship ground only. The "Estimate
Shipping" section will show you the lowest possible shipping option only. You will still have the option to
select air freight on items that allow air freight when you Checkout. Mixing various shipping methods, such as
Ground + Freight, may not show all delivery options available. You will be able to choose the separate shipping
options when you Check Out.
Some items we sell are shipped to you directly from the manufacturer. Because we don’t inventory those
items, we may not be able to offer expedited services. In those cases you may not have Standard Overnight
or 2 Day
options available. There may be additional delivery time due to manufacturer's
schedules as well.
Money Saving Tip
The Deck Store is located in Apple Valley, Minnesota. Orders placed for ground and being shipped within the 7 State
are normally delivered in 1 - 2 business days after we process the order. Don’t select Air
Freight options and pay the extra $$, as you will likely get your items just as quickly, and for a much lower
cost, by selecting the ground option. Note: This does not
to drop ship products that come from other parts of the country and allow for the expedited air options.
More information about Canada | Alaska, Hawaii, APO's US Territories